If you have a dispute and our customer service representatives are unable to resolve it, please send notice of the dispute by email to Microsoft Corporation, ATTN: CELA ARBITRATION, One Microsoft Way, Redmond, WA 98052-6399. Tell us your name, address, how to be contacted, what the problem is and what you want. A form can be found under Arbitration and Dispute Resolution. We will do the same if we have a dispute with you. After 60 days, you or we may initiate arbitration if the dispute is not resolved. Large enterprise customers who have custom support contracts with Microsoft and are willing to pay a very high price for a premium support contract have always been allowed to receive custom updates after the official end of support. The last such support contract for Windows 2000 ended in 2016, more than six years after the official end of extended support, and some Windows XP customers still have custom support plans. The support schedule for Office 2013 is about three months beyond that of Windows 8.1. Note that support for the subscription version of Office 2013 that is part of Office 365 ProPlus ends on February 28, 2017. For technical support, customers must purchase extended security updates and have an active support plan to receive technical support for a product that has passed the extended support date. Call Microsoft 1-800 for assistance.
With support for Windows 7 discontinued, Microsoft is committed to helping customers upgrade to a supported version of Windows or migrate to the cloud. We provide the best support to customers who purchase Windows 7 ESU to resolve issues. This support assurance is especially important for business customers, who tend to be cautious in their approach to upgrades. Because Microsoft requires Windows 11-compatible devices to be equipped with 8th generation Intel processors or later, some on-premises PCs cannot run the operating system. (The percentage in an organization depends largely on the pace of the organization`s exchange cycle.) The number of affected systems will be considerably lower with the shutdown of Windows 10 in four years, but little increases customers` problems more than Microsoft, so they spend hardware budgets just to run the next iteration of software. Support for Windows XP and Windows Vista has already been discontinued and no other support is available. Customers are advised to upgrade to Windows 10 to take advantage of the latest security and reliability features. Extended security updates for Windows Server include security updates and bulletins that are considered critical and important for up to three years from the end of extended support (Microsoft lifecycle details). .
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